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Customer Success & Onboarding Specialist
SalesDenver, COFull-time, In-person
About the Role
We're looking for a proactive, high-ownership operator who loves working directly with customers, driving adoption, and closing deals. You'll guide fleets from first impression → onboarding → activation → retention → expansion.
You will be the bridge between sales → onboarding → support → long-term retention — and ultimately make sure fleets succeed on Naveera.
Who We're Looking For
A persuasive, empathetic, tech-savvy person who enjoys wearing multiple hats, and understands that revenue and customer success are deeply linked.
You take action instead of waiting, help customers hands-on, and care deeply about user outcomes.
Core Attributes
- Strong communicator — able to build trust with dispatchers, owners & drivers
- Commercially driven — excited about signing customers & growing accounts
- Empathetic & patient — especially with non-technical operators
- Fast learner — grasps routing, scheduling & workflow logic quickly
- Hands-on — solves issues directly instead of routing tickets
- Ownership mindset — gets things done without excuses
- Calm under pressure — keeps fleets confident during problems
- Metrics-oriented — cares about activation, retention, NRR expansion
Experience Backgrounds That Fit Well
People from these backgrounds tend to perform well:
- SaaS Customer Success or Account Management
- B2B Sales / SDR promoted into AE
- Logistics, Fleet, Dispatch, or NEMT operations
- Telematics / routing / transportation software support
- Implementation or training specialist in tech or healthcare
- Product-minded operator from mobility or field ops
Bonus if you have:
- Experience onboarding frontline operators
- HIPAA or medical workflow familiarity
- Knowledge of OBD/telematics/GPS systems
Skills the Ideal Candidate Has
Communication
- Clear verbal & written communication
- Can lead demos confidently
- Explains tech to non-technical users
Execution
- Runs onboarding + training live
- Creates guides/docs when needed
- Manages multiple fleets in parallel
Commercial
- Can qualify leads & close deals
- Comfortable asking for upgrades
- Handles objections professionally
Product / Problem Solving
- Troubleshoots respectfully with users
- Works with engineering through structured feedback
- Remains calm when customers are stressed
Success Metrics for This Role
What "great" looks like in 6–12 months:
- Time-to-activation improves across fleets
- 90%+ onboarded fleets become active users
- Increased vehicle count per client within 90 days
- Higher feature adoption (driver app, routing, telematics)
- Faster support response & resolution time
- Low churn + referrals start growing
- Feedback loop influences roadmap
Personality Indicators of a Great Fit
- Loves talking to real users daily
- Gets energy from solving problems live
- Enjoys helping operators win
- Thinks revenue = value delivered
- Not afraid to call, train, fix, or jump in
- Prefers action over waiting for direction
- Customers leave calls thinking "They care — and they deliver."