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Customer Success & Onboarding Specialist

Contact Information

What is your full name? *

What email should we use to contact you? *

What is your phone number? *

Online Profiles

Where can we find your LinkedIn profile?

Optional

Portfolio / Website / Additional Link

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Additional Information

How many years of relevant experience do you have? (Customer Success / Onboarding / Sales / Ops) *

Are you legally authorized to work in the United States? *

Will you now or in the future require visa sponsorship? *

What is your current timezone? *

Earliest start date *

How did you hear about this opportunity? *

Role Readiness (Required)

Are you comfortable running live onboarding/training calls on Zoom? *

Are you comfortable making outbound calls to customers/leads when needed? *

What CRM/support tools have you used?

List tools you have experience with

Short-Answer (High Signal)

Describe a time you onboarded or managed a customer/account. Include the situation, what you did, and measurable results.

Share your response in your own words.

Scenario: A new fleet is overwhelmed—dispatch is stressed, drivers aren't adopting the app, and they're threatening to churn. What is your 7-day plan to stabilize the account and drive activation?

Share your response in your own words.

Upload Documents

Upload your resume (PDF) *

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PDF format only

Required – Upload a PDF version of your resume

Additional links (optional)

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Upload portfolio or work samples

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PDF, ZIP, or image files

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Certificates, case studies, references, etc.

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